Vespers.ca Terms of Service

This User Agreement lays out the terms of service for Vespers.ca’s products and services.

Payment Information

To purchase a product on Vespers.ca (the “Site”) you will be required to submit a valid PayPal account or credit card. You will be billed for the product(s) you select. Upon purchasing an Online Course, you will have access to the My Library and My Courses area, which contains a combination of streaming videos, downloadable course materials, and information on participating in any included live, virtual classroom sessions.  Vespers.ca reserves the right to refuse any membership, purchase or transaction for any reason. This offer is void where prohibited by law. Vespers.ca may discontinue this offer at any time.

Privacy

All data supplied to Vespers.ca by you is governed by the Vespers.ca Privacy Policy.

Refunds

Selected Products include a money back guarantee. Within the time indicated on the Product page, you may contact us by opening a support ticket and requesting a refund. In order for your refund to be processed, you must include a full copy of your receipt from Vespers.ca (not your PayPal receipt or credit card statement) including your purchase date, transaction number, name, e-mail, and address. Refunds will be processed within 10 business days of receiving the appropriate information.

Course Access & Downloads

If you purchase an online course, you will have access to it for twelve (12) months following the date of purchase.  The course will appear in your My Library section of the Site and in My Courses from your My Account menu.  If the course includes live streaming, interactive sessions that are recorded, they will be available to you as streaming players one (1) week after the session occurs.  This is to allow us time to transcode, edit and host the video for you.  All of our courses are streaming only and the videos are not available for download.  Some courses include downloadable files that will also appear within the course pages in your My Library / My Courses area.  Downloads will be available for twelve (12) months following the date of purchase.

If you have purchased a pack, template, or other downloadable content, it will appear in your My Account – My Dashboard area of the Site.  You will also receive an e-mail receipt with a URL to download the file(s).  If you do not receive this message, please check your spam/junk folder, or simply login to the site and go to My Account – My Dashboard where a record of all your purchases exists.

We may, at our sole discretion, extend this access beyond 12 months.

License Agreement

Any content purchased on the Site is licensed to you and you alone.  This also applies to free content, such as items in The Vault.  You may not share, transfer or sell your login information or any downloadable content.  You may not use screencapture technology to record streaming videos, or use any other means to record or download video content.  If you purchase a pack, template or audio files, you may use them in your own music.  You may not distribute them, host them online, or otherwise share them with other parties.

Uptime & Service Levels

We always seek to achieve the highest uptime possible.  From time to time we perform updates on the Site to increase stability, improve performance, and introduce new functionality.  During those times the site may be unavailable while we perform this maintenance.  We will seek to do this at non-peak usage times to avoid disruption to service.  The Site relies on a variety of third-party systems to be able to function, such as plugins, extensions, APIs, streaming media players, payment gateways, and content delivery networks.  We cannot guarantee service levels from these provides, and if there is a disruption in their service there will be a corresponding disruption in our service.  Potential security threats occasionally require that we perform unscheduled maintenance to protect the privacy of your information and the integrity of the Site.  The Site may be unavailable during those times.

The Site is optimized to function best in the free Google Chrome browser.  If you are using an out dated version of the browser, or another browser, we cannot guarantee that all functions on the Site will operate as expected.  For best results, access the Site using a broadband data connection.

Terms of Membership

Your membership and access to Online Courses, as well as any subsequent memberships or purchases are governed by all the terms and conditions on the Vespers.ca site, including, but not limited to, the Privacy Policy.

Your membership or purchase allows you to watch videos online through your web browser or mobile device only. You may not download, misuse, misappropriate, or leech videos from the Site.

If you breach this clause in your user agreement, your membership will be immediately terminated.

You may not share or resell your membership or purchase with any other party. Doing so will result in immediate termination, being banned from all Vespers.ca services and related companies, and may result in legal action. If you engage in such activities, Vespers.ca reserves the right to seek damages from you to the fullest extent permitted by the law.

Should your account be terminated, you will not receive a refund for any unused portion of our service.

Limitation of Liability

Vespers.ca is not responsible for any problems or technical malfunction of any network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or redemption to be received by Vespers.ca on account of technical problems or traffic congestion online or on the Internet or at any Web site, or any combination thereof including any injury or damage to entrant’s or any other person’s computer related to or resulting from downloading or streaming any materials consistent with this agreement or subsequent use of Vespers.ca.

If, for any reason, the membership, Online Course or product is not capable of running online as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Vespers.ca which threatens or corrupts or adversely affects the administration, security, fairness, integrity or proper conduct of this subscription offer, Vespers.ca, reserves the right, in its sole discretion, to cancel, terminate or suspend the offer and/or any subscription.

Any attempt by you to deliberately damage any website, or undermine the legitimate operation of this offer may be a violation of criminal and civil laws and you and should such an attempt be made, Vespers.ca will disqualify your attempted redemption and reserves the right to seek damages from you to the fullest extent permitted by the law.